This Shipping Policy outlines the dispatch, transit, and fulfillment procedures for all orders placed on www.flatandfold.com. Flat & Fold Haushaltswaren UG provides retail delivery services exclusively to destinations located within European territories.
1. Operating Base and Fulfillment Origin
All orders are processed and dispatched directly under company oversight from our registered facilities:
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Operating Entity: Flat & Fold Haushaltswaren UG
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Dispatch Base Address: Friedrichstraße 123, 10117 Berlin, Germany
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Service Region: European territories exclusively
2. Order Processing Timeframe
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Order Handling Duration: Orders are processed and prepared for carrier handover within 1 to 2 business days following payment authorization.
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Operating Days: Order fulfillment occurs during standard operational business days in Germany (excluding public holidays).
3. Shipping Duration and Carrier Partners
To manage logistics across European destinations, we partner with established courier networks, utilizing services including DHL, FedEx, and UPS Priority.
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Estimated Transit Duration: Once dispatched, shipments generally require between 5 and 12 business days for final delivery to European destinations.
4. Automated Tracking and Notifications
To ensure continuous visibility throughout the transit process, automated operational notification emails are sent to the email address specified during checkout. Automated status emails are issued at key logistical milestones:
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Order Dispatch Confirmation: Sent when the package is handed over to the carrier and a tracking number is generated.
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Arrival at Transfer Facilities: Issued when the parcel reaches regional sorting hubs along the logistics route.
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Local Delivery Phase: Provided when the package enters final distribution for local delivery to the recipient’s destination address.
5. Delayed Shipments and Inquiry Procedures
If a shipment exceeds the standard maximum transit period of 12 business days following dispatch, the customer should inform customer support promptly.
Inquiry Protocol:
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Notify our support team via email at support@flatandfold.com stating the full name and relevant order reference number.
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Flat & Fold Haushaltswaren UG will initiate an official investigation with the designated logistics carrier to determine the current status and location of the parcel.
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Following the conclusion of the official carrier investigation, Flat & Fold Haushaltswaren UG will provide a suitable remedy based on the verified circumstances, consisting of either a full monetary refund or a replacement dispatch.
6. Transfer of Risk
In accordance with mandatory European consumer protection laws, the risk of loss or physical damage to items during transport remains with Flat & Fold Haushaltswaren UG until the customer, or a specified third party acting on the customer’s behalf, acquires physical possession of the delivered package.
7. Contact Information
For inquiries regarding order dispatch, tracking statuses, or shipping procedures, please contact our support team:
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Company Name: Flat & Fold Haushaltswaren UG
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Registered Address: Friedrichstraße 123, 10117 Berlin, Germany
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Email: support@flatandfold.com
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Telephone: +49 30 12345678
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Website: www.flatandfold.com