This agreement sets out the Terms of Service governing the use of www.flatandfold.com and the purchase of items through the website. By placing an order, you agree to be bound by the conditions set forth below.
1. General Provisions and Business Entity
The website www.flatandfold.com is operated by:
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Company Name: Flat & Fold Haushaltswaren UG
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Registered Address: Friedrichstraße 123, 10117 Berlin, Germany
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Telephone: +49 30 12345678
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Customer Email: support@flatandfold.com
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Official Domain: www.flatandfold.com
Flat & Fold Haushaltswaren UG offers domestic home items, including wash bags, pegs, sweater drying nets, and foldable drying racks, exclusively to customers located within European territories.
2. Orders and Contract Formation
All order submissions via www.flatandfold.com constitute a binding offer to purchase selected items. The contract between the customer and Flat & Fold Haushaltswaren UG is finalized upon dispatch confirmation or order acceptance sent via email.
3. Shipping, Processing, and Delivery
A. Operational Timelines and Logistics Partners
We partner with established logistical providers, including DHL, FedEx, and UPS Priority service tiers, to perform deliveries across Europe.
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Order Handling Time: Orders are processed within 1 to 2 business days following payment authorization.
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Transit Duration: Delivery across European destinations estimatedly requires between 5 and 12 business days following processing.
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Automated Tracking Updates: Automated tracking notifications will be issued to the email address provided during checkout at critical logistical milestones, including dispatch confirmation, arrival at regional transfer points, and final local distribution phases.
B. Delayed Deliveries and Investigation
If an order exceeds the standard estimated shipping timeframe (12 business days), the customer should contact support@flatandfold.com. Flat & Fold Haushaltswaren UG will initiate an official investigation with the respective logistics provider. Depending on the outcome of the inquiry, Flat & Fold Haushaltswaren UG will arrange either a full monetary refund or a replacement shipment.
4. Transfer of Risk and Title
In accordance with European Union consumer law (Directive 2011/83/EU), the risk of loss or damage to ordered items passes to the consumer only upon physical possession of the goods being acquired by the consumer, or a designated third party acting on the consumer’s behalf (other than the carrier). Ownership of the items transfers upon full payment and successful physical delivery.
5. Statutory Right of Withdrawal (14-Day Cancellation)
A. European Right of Withdrawal
Consumers residing in the European Union have the statutory right to withdraw from a purchase agreement within 14 days without providing any reason. The withdrawal period expires 14 calendar days from the day on which the consumer acquires physical possession of the items.
To exercise the right of withdrawal, the consumer must inform Flat & Fold Haushaltswaren UG of their decision by submitting an unequivocal written statement via email to support@flatandfold.com prior to the expiration of the 14-day window.
B. Refunds under Withdrawal
Upon receipt of a valid withdrawal notification, Flat & Fold Haushaltswaren UG will reimburse all payments received from the customer for the applicable items using the original payment method.
6. Damaged, Defective, or Incorrect Items
If an item is received in a damaged or defective condition, the customer is not required to return the damaged physical unit.
To process a resolution for damaged or defective items:
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Contact customer support via email at support@flatandfold.com within a reasonable timeframe following delivery.
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Provide clear photographic evidence illustrating the defect or damage, along with the order number and relevant details.
Upon review and verification of the photographic documentation, Flat & Fold Haushaltswaren UG will issue either a full refund or a replacement dispatch without demanding the return of the damaged physical item.
7. Limitation of Liability
Flat & Fold Haushaltswaren UG operates in strict compliance with applicable statutory laws regarding liability for deliberate misconduct and gross negligence. Nothing within these terms restricts statutory consumer rights established under European legislation.
8. Governing Law and Jurisdiction
These Terms of Service and any contractual agreements entered into via www.flatandfold.com are governed by and construed in accordance with the laws of Germany and applicable European Union regulations.