This Privacy Policy sets out how personal data is collected, used, processed, and stored by Flat & Fold Haushaltswaren UG when you visit or make a purchase from www.flatandfold.com.
1. Data Controller Information
The Data Controller responsible for the processing of personal data on this website under the General Data Protection Regulation (GDPR) and applicable European data protection legislation is:
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Company Name: Flat & Fold Haushaltswaren UG
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Registered Address: Friedrichstraße 123, 10117 Berlin, Germany
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Telephone: +49 30 12345678
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Email: support@flatandfold.com
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Domain: www.flatandfold.com
2. Collection and Processing of Personal Data
When you visit www.flatandfold.com or place an order for products (including wash bags, pegs, sweater drying nets, and foldable drying racks), certain personal information is processed to enable contract fulfillment and technical operation.
A. Order and Transaction Processing
To process transactions, fulfill orders, and issue appropriate tax invoices, we collect:
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Full name
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Billing and delivery address within Europe
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Email address
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Contact telephone number
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Payment status details
Legal Basis: Article 6(1)(b) GDPR (necessary for the performance of a contract).
B. Payment Processing via Stripe
Payment processing services on www.flatandfold.com are provided by Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland).
When you proceed to checkout, payment information (such as credit card details, account information, and transaction metadata) is transmitted directly to Stripe for verification and execution. Flat & Fold Haushaltswaren UG does not store full payment card details on its servers. Stripe operates in compliance with European data security and financial standards.
Legal Basis: Article 6(1)(b) GDPR (contract performance) and Article 6(1)(f) GDPR (legitimate business interest in secure payment processing).
3. Data Retention Period
Personal data processed by Flat & Fold Haushaltswaren UG is retained only for as long as required to achieve the purpose of collection or as mandated by applicable European and German legal regulations.
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Commercial and Tax Records: In accordance with German commercial law (HGB) and tax code (AO), transactional data, invoices, and relevant correspondence related to executed orders must be retained for up to 10 years.
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General Enquiries: Personal data provided in general customer support communications is retained for the duration required to address the inquiry and is deleted once the matter is resolved, unless legal retention obligations apply.
Upon expiry of statutory retention periods, the relevant personal data is routinely erased or anonymised.
4. Rights of Data Subjects
Under the GDPR, individuals located within the European Union possess specific rights regarding their personal data:
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Right of Access (Article 15 GDPR): The right to request information regarding personal data held by us.
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Right to Rectification (Article 16 GDPR): The right to request the correction of inaccurate or incomplete personal data.
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Right to Erasure (Article 17 GDPR): The right to request the deletion of personal data where legal retention obligations no longer apply.
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Right to Restriction of Processing (Article 18 GDPR): The right to restrict the processing of personal data under statutory conditions.
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Right to Data Portability (Article 20 GDPR): The right to receive personal data in a structured, standard format.
To exercise any of these rights, please contact us at support@flatandfold.com.
5. Technical Data Security
We implement technical and organizational measures to safeguard customer data against unauthorized access, loss, or alteration. However, transmitted data over the Internet cannot be guaranteed to be immune from all external intrusions, and no digital system can offer unconditional security.
6. Updates to This Privacy Policy
Flat & Fold Haushaltswaren UG reserves the right to amend this Privacy Policy to ensure continuous alignment with applicable statutory directives and European regulations.